Frequently Asked Questions

What services will I need?

Answer: Please refer to our services page for more details on what is offered. For your convenience, at the start of your service a licensed nurse is available, for a fee, to provide an initial evaluation to ensure quality care. You can also speak with an owner, one of which is an RN, to consider various options.

What is the screening process for the caregivers that are referred out?

Answer: The caregivers we refer are comprised of English speaking, experienced, licensed and insured individuals, All referred caregivers are screened according to Florida law requiring caregivers to submit to a Level 2 FBI screening. We also do social security checks, drug screens and reference checks on all caregivers, prior to their first assignment with our clients.

How many hours a week of service will I need?

Answer: Referred caregivers can provide service for just a few hours each day or around the clock 24/7. Whatever your needs are, our for assistance with activities of daily living, caregivers can be there for whatever duration is needed. No minimum of hours is required.

Can we use an insurance policy to pay for care?

Answer: We accept most Long Term Care insurances directly on your behalf. Most carriers require a form called an assignment of benefits (AOB) to be completed by the policy holder. This allows you to direct the carrier to pay Best Care directly. Best Care works with most carriers and is happy to accept an AOB, file all necessary paperwork with the carrier and wait on payment from the carrier.

In many instances you can start services right away, without any out of pocket payment, unless your policy has an elimination period. However, each Long Term Care Policy is different and may have requirements that must be met before they approve and pay for care. We will assist in contacting your provider to review what your policy covers. Please be aware that although we accept AOB’s, you remain ultimately responsible for the payment of the services referred to you, in the event your carrier does not pay any or part of the entire bill.

When can I/we start care?

Answer: The State and our company require certain forms to be filled out before care can be started. With technology today, forms can be emailed or faxed to the primary party that is responsible. Once our paperwork is received care can start immediately. Upon an initial request for care, our staff will usually be able to have a caregiver referred to you within a matter of hours that day, depending upon the services requested.

What are the rates charged for caregivers?

Answer: Rates are based on the type of services you require and the rate the caregiver is charging to provide those services to you. You may contact our office at 305-652-3311 for more information.

What if I’m not satisfied with my caregiver?

Answer: You control who comes to your home and who does not. Issues may arise that may cause you to want to change your caregiver. If this should occur, contact our office immediately and our staff will promptly find a better match for you, within hours in many cases.

What is the difference between Medicare services and Private Duty Services?

Answer: Private duty services are paid out of pocket or from an insurance policy usually. They cover ADL assistance that can be from a few hours, up to 24 hours a day. In most cases since the duration of such care can go on for weeks, months or years, the services are considered long term care. The services Best Care refers are considered private duty and require a fee for such services.

Generally, Medicare does not pay for long-term care, however, Medicare may pay for a limited amount of home nursing care for Seniors. Let us assist to see if both services are the right options for you. If so we can also refer you to qualified providers of medicare services that can complement the services you receive from caregivers referred by Best Care.

CALL NOW TO SPEAK TO AN OWNER: 888-203-2529